Why in the world would you think your cell phone would work in your house?

This obviously rhetorical question was asked by Ivan Seidenberg, Verizon‘s CEO.

During a short trip to San Francisco last week, I stayed at the stunning Hyatt Regency San Francisco (thanks to a great deal I got on HotWire). The biz section of the morning newspaper, the San Francisco Chronicle had an interview with Verizon’s CEO that I found rather interesting.

Seidenberg seriously complained about his customers’ unrealistic expectations about having the wireless service working everywhere. “Why in the world would you think your (cell) phone would work in your house?” he said. It would not be Verizon’s responsibility to correct the misconception by giving out statistics on how often Verizon’s service works inside homes or by distributing more detailed coverage maps, showing all the possible dead zones.

Can you hear me now? ????
Read the whole story for yourself, it was published in the San Francisco Chronicle on Saturday, April 16, 2005 and is available online here: http://sfgate.com/cgi-bin/article.cgi?file=/c/a/2005/04/16/BUGJ1C9R091.DTL


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