Setting Chatbot User Expectations

Digital Conversations with Bateman, Jul 2020, Podcast

On this episode of Digital Conversations we have Wolf Paulus principle software engineer at Intuit join us. He goes over the challenges of using voice for banking authentication, managing the users expectations and creating a frictionless process that delights your user.

Episode Notes

Guest: Wolf Paulus- At Intuit, Wolf is an internationally experienced technologist and innovator, accelerating the discovery and adoption of emerging technologies. Changing the world one life at a time. He's also an Adjunct Professor at Grossmont College, where he teaches an intermediate class in the Computer Science department. He was appointed to the advisory committee at the University of California, Irvine, and frequently speaks at conferences and user groups on topics ranging from Physical Computing to Emotional Prosody.

3 Keys to the Future of Valuable Bots:

  1. Make sure the bot speeds up the process
  2. Manage Users Expectations
  3. Give the user more than expected